Terms and Conditions


Contact us

Tel: +64 (9) 869-2230

E-mail: primer@primer-e.com

Privacy Policy

We do not store credit/debit card details in any form. We use MailChimp, a third-party email service, to manage our regular email communications, but we do not share any customer information with any other third parties..


Place orders for software or register for workshops by contacting PRIMER-e directly (e.g., by email primer@primer-e.com) or via our website. We will send you an invoice which is payable within 30 days.


PRIMER version 7 (with or without PERMANOVA+) is provided as an electronic software download. It can be freely downloaded and will initially work in trial mode for a period of 30 days. Once we receive either payment or a formal purchase order, we will email the authentication key within 2 business days. Activation also gives access to extensive example data sets.


Payment of your invoice must be made within 30 days. Payment options are detailed on the invoice and include:

  • by Credit/Debit Card (either via PayPal or by telephoning the PRIMER-e office directly);
  • by Direct Electronic Bank Transfer; or
  • by formal Purchase Order.

To pay by debit/credit card, you can phone us directly with payment card information or pay online via PayPal on their secure online website. This does not require you to have a PayPal account. Please do not email any credit card or debit card details directly to us. We no longer accept Bank Cheques. Please do not post us payments via cheque.

Refund and Cancellation Policy

If you are not satisfied with the product, uninstall it from your computer and contact PRIMER-e within 30 days of purchase with your name, serial number, and licence key, for a full refund less any bank fees and administration costs. You may cancel any workshop booking, up to the deadline given on the registration form, for a full refund less any bank fees and administration costs. If you cancel after the deadline, we will still refund the payment less any bank fees and administration costs provided we succeed in filling your workshop place.


All materials, software, and information on this site, as well as any unique visual or functional elements of this site, are copyrighted and are protected by worldwide copyright laws and treaty provisions. Except as provided by the New Zealand Copyright Act 1994, none of these items may be reproduced or stored in a retrieval system in any form or by any means without the prior written permission of the copyright owner.