Terms and Conditions

Privacy Policy

We do not store credit/debit card details in any form. We do not share customer details with any 3rd parties.


Place orders by contacting PRIMER-E by email (preferred), or phone. We can send you a quotation for immediate payment or you can use your organisation's purchase order process if you wish. We do not yet have an online shop for ordering. To see pricing click on Purchasing. Workshop pricing depends on the location and organising institute.


PRIMER is now a fully downloaded product. It can be freely downloaded and will initially work in trial mode. On purchasing a licence key the product can be activated to full functionality. This also gives access to the user and methods manuals as pdf files, as well as the extensive example data sets.


Payment can be made on our quotation directly by credit card, electronic bank transfer or, if you order by purchase order, we will send you an invoice detailing payment which must be made within 30 days of purchase. We can accept payments by bank transfer, cheque or credit/debit card. Details for bank transfers are provided on our invoices. To pay by debit/credit card, you can phone us directly with payment card information or pay online via PayPal. For the latter option, email us, and we will arrange for Paypal to contact you by email, requesting payment via the PayPal secure website. This does not require you to have a PayPal account. We never ask you to email payment card details directly. .

Refund and Cancellation Policy

If you are not satisfied with the product, uninstall it from your computer and contact PRIMER-E within 30 days, with your name serial number and key, for a full refund. You may cancel any workshop booking, up to the payment deadline on the application form, for a full refund. If you cancel after the deadline then we will still refund the payment, if we succeed in filling your workshop place.